OpticSathi AI: An AI Sales Assistant for Optical Shops
OpticSathi AI (Beta) is an AI sales assistant used at the optical shop counter, inside Opticdigit. It explains lens types, coatings and frame materials to customers in simple words, so your staff can answer every question, help the customer choose and sell spectacles with confidence. We make Opticdigit, so read this as our own description of a feature that is still in Beta.
OpticSathi AI is in Beta on Premium (₹7,000 a year) and above, and coming soon to Basic.
Why customers struggle to choose lenses and frames
A customer comes in with a prescription and wants "good glasses". Then the questions start:
- Why does one lens cost ₹800 and another ₹6,000 for the same power?
- What is the difference between bifocal and progressive?
- Do I really need blue-cut? Will photochromic go dark in the car?
- Is titanium worth it, or is TR90 enough for my child?
Most customers have never heard words like "high-index" or "hydrophobic". If the answer sounds like jargon, they pick the cheapest option or leave to "think about it". Experienced staff explain well, but they cannot be at every counter, and new staff often do not know the answers yet. This gap is where many lens and coating sales are lost.
What OpticSathi AI explains
OpticSathi AI covers the three things a customer has to choose: the lens, the coating and the frame. Here is the kind of plain explanation a customer hears.
Lens types
| Lens type | What the customer hears |
|---|---|
| Single vision | One power across the whole lens, for either distance or reading. The simplest and most common lens. |
| Bifocal | Two powers in one lens: distance on top and a small reading area at the bottom, with a visible line between them. |
| Progressive | Distance at the top, computer and arm's-length in the middle, reading at the bottom, with no visible line. It takes a few days to get used to. |
| Blue-cut | Filters part of the blue light from phone, computer and LED screens. Many people like it for screen comfort. |
| Photochromic | Clear indoors and darkens outdoors in sunlight. It reacts to UV light, so it darkens less inside a car, where the windscreen blocks most UV. |
| High-index | Made from a denser material, so the lens is thinner and lighter. Most useful for high powers. |
| Polycarbonate | Light and highly impact resistant. A good choice for children and sports. |
Coatings
| Coating | What the customer hears |
|---|---|
| Anti-reflective | Cuts reflections on the lens, so vision is clearer, glare from headlights at night is reduced and your eyes show clearly in photos. |
| Blue light | A coating that reflects part of the blue light from screens. You may see a faint blue or purple reflection on the lens. |
| Hydrophobic | Water, dust and fingerprints slide off more easily, so the lens stays cleaner and is easier to wipe. |
| Scratch-resistant | A hard coat that helps the lens resist everyday scratches. It reduces scratches but does not make the lens scratch-proof. |
Frame materials and styles
| Frame | What the customer hears |
|---|---|
| Metal | Slim and classic, with adjustable nose pads for a good fit. |
| Titanium | Very light, strong and does not rust. Good for all-day wear and for people whose skin reacts to some metals. |
| TR90 | A flexible, light plastic that bends without breaking. Popular for children and active users. |
| Acetate | A rich plastic with deep colours and patterns. Feels solid and premium, and can be adjusted with gentle heat. |
| Full-rim | The frame goes all around the lens. The strongest style, and it hides thick lens edges for high powers. |
| Supra (half-rim) | Rim only on the top; the bottom of the lens is held by a thin nylon thread. Lighter and more open look. |
| Rimless | No rim; the lens is drilled and fixed with small screws. The lightest, almost invisible look, but it needs careful handling. |
For deeper reading for your staff, see our guides to spectacle lens types, frame types: Supra, rimless and full-rim, progressive lens fitting and sunglasses vs photochromic lenses.
How it works at the counter, step by step
- The customer brings a prescription from their eye test, and your staff saves it in Opticdigit as usual.
- Staff open OpticSathi AI on the counter phone or tablet. On Premium Pro it runs on the shop's own counter tablet, facing the customer.
- The customer's question is answered in simple words, for example "What is the difference between bifocal and progressive?" or "Why should I pay for anti-reflective?"
- The customer compares options for lens, coating and frame, and understands why a better option costs more.
- Staff help the customer choose and suggest a useful add-on, such as anti-reflective for night driving or a lighter high-index lens for a high power.
- Staff finish the bill in Opticdigit, with the eye power on the bill, and share it on WhatsApp.
OpticSathi AI is in Beta, so screens and wording can change as we improve it. We show the current version in the demo.
How it helps staff sell better
- Every question gets an answer. Staff no longer have to say "I am not sure" when a customer asks about coatings or frame materials.
- Customers understand the value. When the customer knows why progressive or anti-reflective costs more, the higher-value option is easier to accept.
- Upselling feels like advice, not pressure. Suggesting an anti-reflective coating or a TR90 frame for a child is easier when the reason is explained plainly.
- The same clear explanation at every counter, whether the senior optician or a new salesman is serving.
Pair it with salesman incentives on Premium and above, and staff have both the knowledge and the reason to sell the right lens. For more ideas, read how to increase optical shop sales.
How it helps new staff learn faster
New staff usually learn lens types and coatings by watching seniors for weeks. With OpticSathi AI at the counter, they hear the same simple explanation the customer hears, again and again, and pick up the basics while they work. Senior staff spend less time answering the same questions, and the owner worries less about who is at the counter.
Which plan includes OpticSathi AI
| Plan | Price | OpticSathi AI |
|---|---|---|
| Basic | ₹2,500 a year | Coming soon |
| Premium | ₹7,000 a year | Beta |
| Premium Pro | ₹14,999 first year, then ₹9,999 a year | Beta, on the shop's own counter tablet |
| Pro Ultra | ₹34,999 a year | OpticSathi AI Pro (Beta), with your own logo, lens brands and prices |
No plan includes a tablet. See every feature on the plans page, or read what Opticdigit is.
To see OpticSathi AI, book a free 20-minute demo on WhatsApp or phone at +91 95613 56532 or +91 84838 59406.
Frequently asked questions
What is OpticSathi AI?
OpticSathi AI (Beta) is an AI sales assistant inside Opticdigit, used at the optical shop counter. It explains lens types, lens coatings and frame materials to customers in simple words, so staff can answer every question, help the customer choose and sell with confidence.
Is there AI software for optical shops?
Yes. Opticdigit, the optical shop software we make, includes OpticSathi AI (Beta), an AI sales assistant that explains lenses, coatings and frame materials to customers at the counter. It is part of the Premium plan (₹7,000 a year) and above.
Which optical software has an AI assistant?
Opticdigit has OpticSathi AI (Beta), an AI sales assistant for the optical shop counter. It helps staff explain single vision, bifocal, progressive, blue-cut, photochromic and high-index lenses, coatings such as anti-reflective and hydrophobic, and frame materials such as titanium, TR90 and acetate. No other optical software we checked lists an AI sales assistant.
Which Opticdigit plan includes OpticSathi AI?
OpticSathi AI is in Beta on Premium (₹7,000 a year) and above, and is coming soon to Basic. On Premium Pro it runs on the shop's own counter tablet. Pro Ultra (₹34,999 a year) gets OpticSathi AI Pro, with the shop's own logo, lens brands and prices.
Does OpticSathi AI check eyes or write prescriptions?
No. OpticSathi AI explains lens, coating and frame options. The eye power still comes from the eye test done by the optometrist or optician, and Opticdigit saves that prescription with the customer's bill.
Does OpticSathi AI work in Hindi and other Indian languages?
The Opticdigit app works in 10 languages: English, Hindi, Marathi, Kannada, Gujarati, Tamil, Telugu, Malayalam, Bengali and Punjabi. For the languages OpticSathi AI itself explains in during the Beta, ask us in the demo.
Can OpticSathi AI show my own lens brands and prices?
Yes, on Pro Ultra. OpticSathi AI Pro uses your shop's own logo, the lens brands you sell and your prices.
Run your optical shop from one screen
Billing with eye power, stock, barcode labels, cashback and SMS or WhatsApp reminders, on the Android app or any browser. Plans from ₹2,500 a year.
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